Copyright and DMCA Policy

Revr respects copyright and expects its customers to do the same. Parts of the Platform let a customer upload their own files, including the agreement forms their firm already uses, so that Revr can turn them into fill-in templates. This page explains who is responsible for that material, how to tell us if you believe something on Revr infringes a copyright you own, how a customer can respond if their document is removed, and what happens to accounts that infringe more than once.

It applies everywhere on the Platform that a customer can upload or store a file, and it follows the notice and takedown procedure in the Digital Millennium Copyright Act, 17 U.S.C. 512. We act on a valid notice whether or not we are obliged to.

Most copyright questions about this feature are answered by how it is built, so those facts come first.

• A document a customer uploads is stored privately to that customer's own workspace. It is readable only by that customer and the seats they have added.
• Revr does not publish, share, sell, syndicate, or index uploaded documents. There is no public form library, no shared catalog, no search engine visibility, and no path by which one customer can see, search, or copy another customer's document.
• Revr does not use uploaded documents to train artificial intelligence models, its own or any provider's.
• Revr does not write, sell, or supply contract forms. Every agreement form in a customer account was put there by that customer.
• Revr stores and processes each document at the direction of the customer who uploaded it, and for the sole purpose of returning it to that same customer as a working template.
• The customer chooses the document. Revr never searches, scans, or crawls anyone's files, drive, or mailbox looking for documents worth templating. Nothing happens to a file until a person selects that particular file and asks for it.
• Making a template is something a customer does using Revr's tools. It is not something Revr does to a customer's document. The customer picks the file, the customer starts the job, and the result goes back to that customer alone.

Every customer agrees, both in our Terms of Service and again on screen at the moment of upload, that they own the document or otherwise have the right to use it in software of their choosing. Uploading is not permitted for:

• Forms published by a Realtor association, board, or multiple listing service, whose licenses ordinarily allow use by members only and prohibit loading them into other software.
• Forms licensed from any publisher on terms that forbid reproduction, adaptation, or use in a third-party product.
• Any document the customer does not have the right to copy.

Revr screens uploads automatically and refuses two things. The first is files it recognizes as association forms. The second is password protected files, which it refuses on the file's own bytes before any reader touches it: a password on a document is a restriction its publisher put there, and Revr will not work around one, whether or not the tools it uses would let it. Neither refusal is a clearance. Screening cannot recognize every restricted form, and a document passing it is not permission to use it.

If you own a copyright, or are authorized to act for the owner, and you believe material stored on Revr infringes it, send a written notice to our Copyright Agent at the address in section 5. To be effective under 17 U.S.C. 512(c)(3)(A), your notice must include all of the following:

• A physical or electronic signature of a person authorized to act on behalf of the owner of the right you say is infringed.
• Identification of the copyrighted work you claim has been infringed. If several works at one site are covered by a single notice, a representative list of them.
• Identification of the material you claim is infringing, with information reasonably sufficient to let us locate it.
• Your name, mailing address, telephone number, and email address.
• A statement that you have a good faith belief that the use complained of is not authorized by the copyright owner, its agent, or the law.
• A statement, made under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or are authorized to act on the owner's behalf.

A note on the third item. Because customer documents are private and never appear on the public internet, there is usually no public link for you to point at, and we do not expect you to supply one. Tell us instead what the work is in enough detail for us to recognize it: the form name and number, the edition or revision date, the copyright legend it carries, and, if you know it, the firm or account you believe holds it. We will search our own systems from that.

We will acknowledge a complete notice, ordinarily within two business days.

This is the address for notifications of claimed infringement. Please mark a copyright notice clearly in the subject line so it reaches the right person rather than the general legal queue, and we will acknowledge it. If you would rather send a notice on paper, write to that address first and we will give you somewhere to post it. Support questions are answered faster at support@getrevr.com.

On receiving a notice that substantially complies with section 4, we will act expeditiously to remove the material or disable access to it. We will then tell the customer who uploaded it what was removed, forward them the notice, and explain the counter-notification route in section 7.

Removing material is not a finding that anyone did anything wrong. It is what the statute asks a service provider to do while the people who own the rights work the question out between themselves.

If you are a Revr customer and your material was removed because of a notice, and you believe the removal was a mistake or a misidentification, you may send a counter-notification to the same Copyright Agent. Under 17 U.S.C. 512(g)(3) it must include:

• Your physical or electronic signature.
• Identification of the material that was removed, and the location in the Platform where it appeared before it was removed.
• A statement, made under penalty of perjury, that you have a good faith belief the material was removed or disabled as a result of mistake or misidentification.
• Your name, mailing address, and telephone number, a statement that you consent to the jurisdiction of the federal district court for the district where you live, or, if your address is outside the United States, for any district in which Revr may be found, and a statement that you will accept service of process from the person who sent the original notice or from their agent.

We will forward your counter-notification to the person who complained. If they do not tell us within ten business days that they have filed a court action seeking to restrain you, we may restore the material, ordinarily between ten and fourteen business days after we forward it.

Under 17 U.S.C. 512(f), anyone who knowingly and materially misrepresents that material is infringing, or that it was removed by mistake, is liable for the damages that misrepresentation causes, including costs and attorneys' fees. Both notices and counter-notifications are made under penalty of perjury. If you are not sure whether what you are looking at is an infringement, please take advice before you send.

Revr has adopted and reasonably implements a policy of terminating, in appropriate circumstances, the accounts of customers who repeatedly infringe copyright. In practice:

• We record every notice we receive against the account it concerns, together with what we did about it and when.
• A customer whose material is removed on a valid notice is told, and told that it counts against their account.
• An account that draws repeated valid notices will have its upload features suspended, and may be terminated in full. We weigh how many notices there were, how far apart, whether any were successfully answered by a counter-notification, and whether the customer changed their behavior after the first one.
• A single notice will not, on its own, close an account. A pattern will.
• We also reserve the right to terminate immediately, without waiting for a pattern, where an account is plainly being used to reproduce material it has no right to.

This page covers copyright. If your concern is a trademark, a right of publicity, confidentiality, or anything else, write to legal@getrevr.com and describe the problem. We will handle it under the same principle: private storage, prompt action, and a route for the customer to answer.

Copyright notices and counter-notifications go to the agent in section 5, at legal@getrevr.com, marked as a copyright notice. See also our Terms of Service and Privacy Policy.